FAQ

HOW DO I BUY COINS?

Simply follow these steps:

Step 1- Pick the platform you would like to purchase MUT 24 coins on (PS, Xbox or PC) then select the amount of MUT 24 coins you would like to buy.

Step 2- Provide us with your telephone number then 'ADD TO CART'.
(We can text you and accelerate the process of receiving your MUT 24 coins.)

Step 3- Check out successfully using our secure payment gateway via PayPal. (You will receive a email confirming your order)

Step 4- You will be contacted immediately via EMAIL or TEXT by a member of our team who will walk you through the process of receiving your MUT 24 Coins. You can also visit our LIVE CHAT after you have placed your order and receive assistance through there.

Step 5- Sit back, and enjoy delivery of your MUT 24 coins within 5 minutes!

ARE YOU LEGIT?

We have been in this industry for a long time, almost 4 years.
You will also notice that we have high profile Youtuber’s who advertise our website on their video uploads so be rest assured you have come to the most safest and secure website to buy MUT Coins.
Please refer to our social media links on the top of the page to view a selection of the happy customers that have shopped with us.

HOW DO I CONTACT YOU?

We can be contacted 365 days, 24/7 via the following methods-

Email: support@instantmaddencoins.com
Telephone: (+1) 669-333-3316
Twitter: @InstantMUTCoins

Or chat to a member of staff on the bottom right-corner through Live Chat.

CAN YOU SPONSOR ME?

Yes, we are always looking to sponsor Youtuber’s/streamers/bloggers so head over to our ‘Contact Us’ page and inform us of your channel and provide a link to it.

Please be aware we will verify you own the channel so please do not waste your time.

WHAT IS EXPRESS CHECKOUT?

If you are not sure how many cards to post or can't figure out what cards to post you can select Express Checkout. After you order just come to the website chat or send us a text and we'll walk you through the process.

WHERE DO I ENTER MY DISCOUNT CODE?

You can enter your discount code at the checkout screen after you fill out your order form, before checking out.

I CAN'T POST MY CARD FOR THE AMOUNT I ORDERED?

CLICK HERE to learn more about the new MUT 24 auction house price ranges. If you have any more questions send us a text on +1 669-333-3316 or stop by the website chat and we will be more than happy to assist you.

HOW LONG DOES IT TAKE TO GET MY COINS?

InstantMaddenCoins will, nine out of ten times, deliver your coins within 30 minutes (if there are any delays, you will be aware). In extreme circumstances we will get them to you within 24 hours of you ordering unless in a serious coin shortage. Please be patient, you will get your coins.

I HAVEN'T RECEIVED THE COINS I PAID FOR, WHAT SHOULD I DO?

We aim to deliver all coins within 30 minutes of the receiving the order. In most cases that you have not received your coins; it is usually because your player can not be found on the auction house. This is nothing to worry about since we will contact you via email/phone to help you through the process.

Alternatively, please contact us on support@instantmaddencoins.com

WHAT HAPPENS IF MY PLAYER EXPIRES & I DON'T RECEIVE MY COINS?

If you do not receive your coins and your player expires please relist the same player for the same price or list another player on the auction house and email us the new details.

WILL I BE COMPENSATED IF I RECEIVE MY COINS LATE?

Yes, we take delivery time very seriously at InstantMaddenCoins which is why if you don’t receive your coins with in a hour we will compensate you with a 25% discount code on your next order.

HOW CAN I PAY?

Our customer’s security remains our number one goal, all information remains confidential therefore we only use the most secure payment gateway PayPal. You can use your PayPal account if you already have one or you can check fill out your card details via PayPal gateway which accept all major credit/debit cards.

CAN I PAY WITH A DIFFERENT CURRENCY?

Absolutely! Once you select the platform you need the coins for, the currency changer will appear underneath the price of the coins.

CAN I SELL YOU MY MUT COINS?

Yes, of course!
Head over to our 'SELL COINS' page & fill out the form.
Alternatively, you can DM us on Twitter @InstantMUTCoins where we will respond ASAP.

CAN I GET A REFUND?

Yes you can get a refund depending on the reason why. Head on over to our refund policy page to see if you are eligible for one.

The EA Servers are Down?

From time to time EA servers do go down for maintenance which causes the transfer market. No need to worry, as soon as the servers are back up, you will be able to purchase or sell coins to us without no problems.

ARE YOU SAFE & SECURE?

Security and privacy of our customers is our top priority so you can be rest assured that our encrypted site will keep you both safe and secure. We also do not store any credit/debit card details as payments are all handled through Shopify.

WILL BUYING COINS GET ME BANNED?

Over the 5+ years we have been in the industry, we have sold billions of coins to customers with a very high repeat order rate too. Our customer base reaches thousands upon thousands and hence, don't worry - you're MUT account should be at low risk of getting banned due to our experinece. However, there is always a small risk of having your MUT account banned whenever buying coins, so please order under discretion of this risk. We do offer a specialised delivery service that is believed to be 100% ban-free, for more details on this please contact us via Live Chat.